Our large order policy ensures
seamless processing and handling for bulk purchases, optimizing efficiency and customer
satisfaction between The Candledust BE and the customer.
2. Champ d'application
This policy applies to all sales
of The Candledust BE that exceed a specific order amount regarding all
products. All customers regardless of their professional sector (business or
independent), are required to follow this policy.
3. Policy
To guarantee the most effective
order experience for you, the customer, and our team at The Candledust BE
we have created a step-by-step prosses that will prove assurance for all
parties.
*This policy is put into effect
when the customer has placed an order regardless of the amount of product or
the products specifications. *
All orders will take a minimum
of 2 weeks to be shipped from the moment the deposit is paid and the
order is processed.
Once the order has been placed
via the platform JotForm (link will be provided by email), 2 invoices will be
created. The first invoice will be a deposit ranging from 50% to 60% of the
order’s total value depending on the total price of the products *not
including shipping*.
Once the deposit has been paid
and confirmed, the customer’s order will be processed and prepared for
immediate shipping. Once shipped, the second invoice will be sent via email
along with confirmation that the products are on their way.
You, the customer, will have up
to 14 days to pay the second invoice. The payment deadline date will exactly 14
days from the day that your order has been shipped.
4. Responsibility
The Candledust BE Team is fully
responsible for reviewing all orders that have been placed and that they meet
the terms and conditions that play a part in this policy. Deposits as stated must be 50% of the total
order price *not including shipping*.
Damage or delay of delivery that
occurred to the product during shipment is the responsibility of the courier
company due to The Candledusts inability to prevent such events from occurring.
The customer has 7 days to cancel
an order from the day first deposit.
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